Go at it alone to ensure the safety of your deliveries, or join your friends and put your teamwork to the test through our local and online multiplayer. Work together using odd machinery, useful gadgets, and the wonders of physics to reliably deliver packages to their destination.ĭelivery attempted, that's a Totally Reliable Delivery Service guarantee!
We heartily suggest trying our services and seeing for yourselves.Buckle up your back brace and fire up the delivery truck, it's time to deliver! Join up to four friends to play in this ragdoll physics simulation about terrible package delivery couriers. The results are there and the vast majority of our customers are very satisfied with our services. We are always working on improving all of the above, whether by opening new facilities, working and negotiating our agreements with carriers or expanding our customer service team and making them more efficient. Our dedicated customer service team works around the clock to make sure any and all issues are taken care of. We can be easily reached at any time, including weekends and holidays at all times to answer any questions and concerns. Our customer service is available by phone, email, chat and social media around the clock, 24\7. We also offer a variety of shipping options that ensure a faster delivery for any interested customers, but our customers need to keep in mind shipping times do not include production time. Our delivery department works toe to toe with all of our carriers to make sure our glasses are delivered as promptly as possible. Shipping times are unfortunately mostly beyond our control as we depend upon our carriers to deliver the products in a timely manner. This unfortunately means that we have to start again from scratch, but as a rule we do not send out any glasses that did not meet our quality standards. In some cases, unfortunately, glasses might not pass quality assurance, which means they need to be remade. By far our glasses are produced and delivered before the times stated in our shipping policy. Our production times vary between each prescription and lens type we produce. Our Customer Care Team is available at 1 844 244-1186 or by live chat on our site to offer any assistance you might need. If you have seen the same frame and lenses for a lower price, we will match it and give you an additional 10% off, guaranteed.
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In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.Ī store credit was sent to you on June 2,2022, for ordering the repair kit that includes nose pads free of charge. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange. All orders come with our 14 Day 'no questions asked' return policy. It is very important to us that our customers love their new glasses. We’re sorry to hear that you experienced difficulties with your glasses order. If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site. In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
Meanwhile, it is very important to us that our customers love their new glasses. It is unusual for the clarity to change after only a few months. It does appear that your glasses were delivered within the timeline, however, we are sorry if there are any issues with the clarity of the prescription. Standard (free): up to 7-10 business daysĮxpedited (additional fee): up to 5-7 business daysĮxpress (additional fee): up to 3-5 business days Shipping can take between 5-10 business days, depending on the Courier: Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out. Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days Single vision (general use/near vision): approximately 2-4 business days Our typical production time is as follows as listed on our site and at the time of purchase: Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose. We're sorry if our production and shipping timeline did not meet your expectations.
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